Restoring your house into a good condition after an unexpected disaster can be a tedious job. Most likely, you will need a professional restoration company to take care of the water and fire damage, making your home a safe place to live again. The problem is, there are thousands of restoration contractors out there that it can be overwhelming to choose one. The key is to shop around and make smart decisions. To better understand what things you should look for in a reputable contractor, check out the following sections.
1. What range of experience do you have?
Experience doesn’t only cover the number of years a business has been in the industry. Apart from looking at the numbers, checking on the range of services they offer will tell you more about their experience. Are they also offering other related reconstruction services such as home pack-out and tarp-over? Do they provide cleaning and deodorizing solutions such as carpet and air duct cleaning? If they do, then you are most likely talking to a versatile and skilled team who got your house restoration covered.
2. Can I ask for some references?
Any reputable contractor will be glad to provide you with a list of their references upon request. Nevertheless, the list will definitely contain handpicked and best clients they’ve had for the past years. Be sure to contact at least one or two previous clients, including some recent ones. You can ask them regarding the specifics of the insurance process or the overall performance of the contractor. You’d also want to get a first-hand insight into the contractor’s timeliness and standard of work. If you’re not satisfied with the references given to you, check their websites, social media pages, or reliable review sites to get additional customer testimonials.
3. Are you licensed, bonded, and insured?
The last thing you want to happen is to get into a legal issue with the contractor without the power to handle the situation. For your safety and the project’s success, hire only companies or contractors that are registered. Ask and verify their license number to confirm if they are really registered to work in the state. A bonded contractor also means they have a surety bond that provides you with compensation and liability protection in case something goes wrong with the project.
Furthermore, it’s also ideal that they have separate insurance. This acts as coverage in case one of their technicians gets hurt while working on your property. In turn, you’ll also be saved from any responsibility for such incidents.
4. Are you available 24/7?
Ideally, it’s always better to opt for a contractor that offers emergency restoration services, meaning they can respond to your concerns 24/7. Problems such as water or fire damage can happen anytime during the restoration project, and you’d want a team who can respond within minutes to check on the property. The restoration company should also offer 24/7 telephone support in case you got other questions regarding the current project.
5. What work will be performed by a subcontractor?
Be hands-on with the project and ask the restoration company if they’ll be hiring a subcontractor to do some work. Are they going to work with a garage door installation and repair contractor to install or do some repairs? Or, will they be having a professional landscaper for your property’s yard renovation? Knowing every detail enables you to check if there will be any extra charges that you have to pay for. Surely, you don’t want to be surprised with a total payment that is beyond your budget, right? A bigger problem is that the subcontract may file a mechanic’s lien, which can be such a headache. Avoid these troubles by being up-to-date with what’s happening to your own project.
6. Are your technicians certified?
Just like other parts of the construction industry, the restoration field also has its own standards that companies should follow. The two major industry standards are the ANSI/IICRC Standard and Reference Guide for water damage restoration and mold damaged contents and structures. Ask if everyone in the contractor’s team is IICRC certified, knowledgeable in restoration methodologies, and skilled in utilizing high-tech restoration equipment. This further guarantees that you’ll be receiving proper services and that your newly restored home is safe to live in. Keep in mind, having a certified team most likely equates to swift and successful work.
By asking these important questions to your prospect restoration contractor, you are guaranteed that your money won’t go to waste. A dedicated team who ticks all the boxes will provide you with nothing but top-notch and satisfying results, and you’ll be left with a habitable and safe home once again.